Professional Experience

­NATASHA JENKINS, PMI PMP, PROSCI CERTIFIED

LinkedIn Profile • williams.natasha27@gmail.com

 (407) 538-8618

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Learning Experience Manager • Project and Change Manager • Instructional Designer

 

Creative and inventive learning and development manager with vast experience applying learning theories to design impactful informational content. Ability to create learning interactions that promote awareness of program value and opportunities and inspire performance improvement. 

• Over a decade of experience in learning and development, I specialize in instructor-led, computer-based, and blended instruction. My design philosophy revolves around creating simple and user-friendly learning products that offer enjoyable, engaging, and meaningful learning experiences.  

• Adept in creating change awareness and communication strategies, engaging stakeholders in needs assessment and requirements evaluation, analyzing risk, developing training programs, and designing resilience strategies.

• Experience utilizing various information distribution platforms and means. MBA in Marketing Management, with experience in program management, designing, and delivering communication to stakeholders. 

• Combining expertise in change and project management, marketing, and learning strategies to communicate and effectively convey information that leads to positive engagement, desired participant interaction, and realization of program objectives.

• Practical knowledge of applying quality measures and change management practices to address gaps in program performance. Comfortable working with internal and external clients and stakeholders in the design and development process.

• Comprehensively skilled in the course design and development process, including needs and requirements assessment, learner gap-analysis, course outcomes, curriculum outlines, learning assessments and evaluation, storyboards, and construction of instructor or facilitator guides. Experience in learning evaluation and applying lessons learned to improve course design and learner achievement.

 

Work Experience

Emeritus                                                                                                                   April 2021 – May 2023

Instructional Designer, Senior Manager

• Learning consultant comfortable with learning and information design for various audiences and industries. Demonstrated success with stakeholder engagement, communication and project management when designing learning opportunities. 

• Participated in all aspects of course design and development lifecycle. Supported learning implementation and delivery teams and evaluation of effectiveness and participant satisfaction.

• Created digital learning content and instructional material to support learning impact.

• Utilized marketing skillset to communicate the value and benefit of instructional content and engage learner understanding and effectiveness in applying concepts (delivering learning content in a readily understandable user-centered design).

• Incorporated effective communication practices to deliver information that is precise, minimizing the learning curve for understanding and speeding adoption to apply concepts practically.

• Confident with technology and applying innovation. For example, a recent project used generative AI to analyze content and identify significance to project requirements and needs, providing the opportunity to optimize program messaging and deliver relevant information to end users.

  • ​Engaging in these techniques avoided project resource conflicts and reduced the planning schedule by 17%. Also reduced SME workload by minimizing planning time and overall content creation, focusing on quality and accuracy; decreased SME project expenses by 20%.

• Client-facing role liaising with SMEs to create online professional development training in technical, business, and leadership concepts for our learning partners (Wharton School at University of Pennsylvania, Carnegie Mellon University, and INSEAD). 

  • Led and guided instructional design best practices in adult learning theory, including user accessibility and experience, learner-centered and plain language instruction, and technology integration. Created digital learning content and instructional material to support learning impact.

  • Participated in all aspects of the course design and development lifecycle. Supported learning implementation and delivery teams and evaluation of effectiveness and participant satisfaction.

  • Vital member of the project team, ensuring timely completion of deliverables within scope and budget. Consistently met design schedule deadlines with a 100% success rate.

  • Engaged industry SMEs, beta testers, external vendors, and internal partners. Collaborated within global teams to build consensus and deliver cross-functional results. Effective communication across teams to provide project results.

  • Experienced in project workflows that include graphic design and media vendors, film and studio crews, product, marketing, and learning delivery teams.

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Embry Riddle Aeronautical University (ERAU)                                                    Jan 2018 – April 2021

Instructional Designer, Level II

• ​Integral member of leadership team coaching and developing IDs for the College of Business.

  • Supported the Associate Director and Sr. ID in managing project timelines and deliverables. 

  • Increased efficiencies by improving operational use of our PMIS, Teams and Sharepoint.

  • Facilitated course quality reviews regarding accessibility, usability, and universal design.

  • Developed and implemented business-side communities of practice, knowledge-sharing, and management initiatives for the Instructional Design and Development department.

• Improved product development to incorporate input from five departments and over 150 cross-functional stakeholders. Demonstrated effective stakeholder management, communicating project intentions and outcomes with all involved, ensuring a successful change process.

  • Designed procedure to promptly evaluate and implement course design and development feedback. 

  • Identified methods and workflows to better serve the needs of all learning product end-users and stakeholders across online education, students, and instructors.

  • Implemented robust processes to evaluate learning products from stakeholder perspectives; expanded stakeholder inputs for the “Analyze” and “Design” course development phases.

  • Established a formal lessons-learned template to inform the design for current and future developments; created a scoping document to clarify project deliverables for stakeholders and proactively assist instructors with successful learner interaction with content.

• Received the 2019 ERAU Online Education Department Excellence in Faculty Service for outstanding project collaborations with faculty and SMEs. 

  • Produced high-quality, award-winning, asynchronous online learning content. Certified in Quality Matters Rubric, a standard for effective online learning.

  • Project lead overseeing the comprehensive curriculum revision of a 20-plus course catalog for undergraduate and graduate project management courses.

  • Liaised with SMEs and faculty on needs analysis and requirements to determine scopes for course development and design. Designed courses in business, aerospace,  supply chain management, and IT security concepts.

 

Additional Roles

Duke University TIP Program (Jan 2018 – Aug 2019)

Lead Instructor: VILT and ILT, for high-engagement, college level business entrepreneurship courses. Managed the learning environment, evaluated student performance, leveraged active learning strategies, engaged learners, and adapted learner support for individual needs.

• Responsible for program evaluation and needs analysis to support course redesign and development.

 

Williams Instructional Technologies (July 2016 – Dec 2017)

Independent Instructional Design Consultant: Combined expertise in marketing, communication, and content development to create engaging and impressionable informational and instructional content for educational institutes, SMBs, and other entities providing content for target audiences.

 

Orange County Public Schools (Sep 2013 – June 2016)

Business Instructor: Developed and led participation in the district's Career Pathways Program, enabling students to earn industry certification and college credits in technical and business subjects. On average, participation increased by 83.33% each year over a three-year period.

• The primary point of contact for the governance of program goals and objectives; responsible and accountable for strategies to achieve key performance metrics established by state and county standards.

• Liaised with campus and district officials on implementation, oversight, fulfillment, and evaluation of program outcomes.

 

Education, Certifications and Professional Development

• Regis University, MBA, Marketing Management (April 2012)

  • An additional 21 credit hours in graduate-level course work in instructional design and performance improvement from the University of Central Florida and University of West Florida (earned between 2018 – 2021)

• Prosci Certified Change Practitioner (2023); ADKAR Model

• PMI Project Management Professional (PMP) (2017 – Active)

• Interactive Design Foundation’s Design Thinking (2023)

• University of Virginia on Coursera’s Design Thinking for Innovation (2020)

• IBM’s Enterprise Design Thinking Practitioner (2019)

 

Applied Technologies in Project Planning, Design, and Development

Generative AI, Google Apps, Microsoft Office, Sharepoint and Teams, Wrike and Asana PMIS, Prosci Portal, various course authoring tools and LMS platforms (i.e., Articulate Rise, H5P, Vyond, Acrobat, Powtoon, Camtasia, Canvas, Moodle)